fffffThe Airframe Help Desk application will help you automate your processes and track your assets, facilities and other information for the long term. This diagram illustrates how Airframe Help Desk helps manage your assets and deliver comprehensive support to your employees. Streamlining your assets and facilities activities typically results in reduced costs, increased usage and uptime, and a general increase of productivity in your organization.
Keeping Track of Equipment, Furniture, Fixtures & Facilities
- Keep track of your assets-if you don't know where they are, maybe no one does. Issued, borrowed, loaned or in the shop for repair. If you track it, you won't lose it.
- Hold employees accountable for the proper use & condition of issued assets, in accordance with company policy.
- Make sure plant & equipment leases are current, and verify the terms fast in case of any disputes.
Planning Upgrades, Moves, Expansion & Vendor Involvement
- Space & capacity planning helps you get the most use and value out of facilities & equipment.
- Tracking detailed vendor information aids in the vendor selection process, and ensures you have the contact and capability information you need to work with them.
- Build projects to manage the detailed tasks associated with mass upgrades, moves and other initiatives.
Scheduling & Delivering Maintenance
- Track the details of your insurance policies, service contracts and warranties-get what's coming to you and save the company money.
- Optimize your service contracts--minimize the number of vendors you need to deal with, put the right assets on the right contracts, and pay for the minimum coverage necessary to meet your goals.
- When you face a decision about whether to maintain or replace an asset, you're often deciding between near-term cost savings and the long-term view. Review the history of problematic assets, take into account the age of the equipment, and make the right choice.
Tiered Trouble Ticket Resolution & Self-Service
- Run a cost-efficient help desk that delivers world-class service.
- Lower-tier/lower-cost resources can solve simpler problems, and their work may need to be prioritized automatically.
- Senior resources handle planning, knowledgebase maintenance & unusually complex or difficult problems.
- Treat employees as your customers. Set expectations, and communicate progress in person, by phone, by email, or online.
- Solve your internal customers' problems without delay and without extra work, by providing a self-service alternative: the Airframe Help Desk self-service module.
